ZXVENDING focus on automatic control programs and smart vending machine customization, our will support you for the vending machine guidance and troubleshooting no matter you bought VM from ZXVENDING factory or local distributor.

FAQs

Our FAQs are where you can find solutions to common questions about product features, pricing, shipping, returns, and more.

Where is your factory?

We are located in Guangzhou City, Guangdong Province.Warmly welcome to visit us.

What is the brand and life time of the compressor used in refrigerated vending machines?

We use Embraco,imported from Brazil.

How about the warranty and after-sales services?

The product is guaranteed up to one year from purchased.We have professional after-sales team,About technical problem,our after-sales engineer will reply within 12 hours.

What is the life time of your Vending Machine?

17 years at least.

What kind of payment system you have?

We adopt import payment system,bill and coin validity like MEI,NRI,ICT,ITL,and cashless like NAYAX,INGENICO,TOUCH AND GO.

Can you print my logo, letter & picture on the product?

Yes. We offer customized services(ODM&OEM).

How about the payment system of the machine?

(1) Cash or coin or card reader

(2) Card reader operating service fees vary in different regions, please inform your location and we will check.
(3) The card reader service fee is charged by the payment system company, and the income by the machine is also directly to the bank card account bound by the machine owner, which is not related to our seller.

How long is the delivery time?

Base on the quantity you need. Usually within 5-30 days.

Can you switch according to the language of our country?

Yes, our machine has 85 national languages to switch freely.

Can I see the machine data from my mobile phone?

Yes,we develop mobile phone app for the machine you can check the machine data such.

What shall l do if the machine has some problems?

(1) Our engineer will support by video call.
(2) We have operation videos, basic trouble shooting videos so that you can solve it in time.

What is your warranty policy?

(1) We are in charge of cost both for spare parts and spare parts shipping cost within one month for all non-artificial problems after customer receive products.

(2) customer need to pay for shipping cost for spare parts if any products problems after receiving product beyond 1 month,we only provide spare parts for free.

(3) free for life time online service.

Can I get a discount?

Yes, for the order quantity more than 10 pcs, please contact us to get the best price.

Do you inspect the finished products?

Yes, each step of production and finished products will be came out inspection and finished products functional testing by QC department before shipping.

Have more questions? Book a free strategy call.

GET IN TOUCH ↘

Get in touch

Have any questions or queries about our products? Please leave us a message here and our team will get back to you promptly.

Your inquiries, ideas, and collaboration opportunities are just a click away. Let's start the conversation.

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Please select Do you need to customize the payment method? Banknotes, coins, credit cards, other.
Please select Do you need machine design? Color, logo
Please select Do you need to customize the delivery method allocation mechanism?
Please select Do you need to customize wireless network and Bluetooth?
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Please select Do you need to customize the user interface for a tailored customer experience.
Please select Integrate with third-party applications and services via custom APIs.
Please select Enhanced security locks and alarm systems to prevent theft and vandalism.
Please select Do you need to remotely monitor product inventory and machine status?
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